Claims Adjusters, Examiners, and Investigators
SOC Code: 13-1031
Claims Adjusters, Examiners, and Investigatorss examine claims forms and other records to determine insurance coverage. This career typically requires considerable preparation (2-4 years). With an AI-proof score of 67.0/100, this role has moderate resilience to automation. Key skills include Reading Comprehension, Active Listening, Critical Thinking.
AI-Proof Score: 67.0 — High
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Median Salary
$76,790
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Job Growth
-5.1%
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Training Time
Considerable preparation (2-4 years)
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Job Zone
Zone 4 / 5
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Training Cost
~$40,000
Key Skills
- •Reading Comprehension
- •Active Listening
- •Critical Thinking
- •Speaking
- •Writing
- •Monitoring
Common Tasks
- ✓Examine claims forms and other records to determine insurance coverage.
- ✓Analyze information gathered by investigation and report findings and recommendations.
- ✓Pay and process claims within designated authority level.
- ✓Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- ✓Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
Training & Resources
Why AI-Proof?
- ✅Requires hands-on physical presence and dexterity
- ✅Demands human empathy, judgment, and trust
- ✅Operates in unpredictable, variable environments
- ✅Social and regulatory barriers to full automation