First-Line Supervisors of Gambling Services Workers
SOC Code: 39-1013
First-Line Supervisors of Gambling Services Workerss monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. This career typically requires moderate-term on-the-job training (months to 1 year). With an AI-proof score of 72.1/100, this role has high resilience to automation. Key skills include Service Orientation, Critical Thinking, Monitoring.
AI-Proof Score: 72.1 — High
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Median Salary
$61,590
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Job Growth
2.0%
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Training Time
Moderate-term on-the-job training (months to 1 year)
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Job Zone
Zone 2 / 5
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Training Cost
~$5,000
Key Skills
- •Service Orientation
- •Critical Thinking
- •Monitoring
- •Active Listening
- •Speaking
- •Reading Comprehension
Common Tasks
- ✓Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- ✓Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- ✓Perform paperwork required for monetary transactions.
- ✓Respond to and resolve patrons' complaints.
- ✓Greet customers and ask about the quality of service they are receiving.
Training & Resources
Why AI-Proof?
- ✅Requires hands-on physical presence and dexterity
- ✅Demands human empathy, judgment, and trust
- ✅Operates in unpredictable, variable environments
- ✅Social and regulatory barriers to full automation