First-Line Supervisors of Retail Sales Workers
SOC Code: 41-1011
First-Line Supervisors of Retail Sales Workerss provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. This career typically requires moderate-term on-the-job training (months to 1 year). With an AI-proof score of 84.0/100, this role has high resilience to automation. Key skills include Monitoring, Speaking, Critical Thinking.
AI-Proof Score: 84.0 — Very High
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Median Salary
$47,320
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Job Growth
-5.0%
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Training Time
Moderate-term on-the-job training (months to 1 year)
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Job Zone
Zone 2 / 5
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Training Cost
~$5,000
Key Skills
- •Monitoring
- •Speaking
- •Critical Thinking
- •Reading Comprehension
- •Active Listening
- •Service Orientation
- •Social Perceptiveness
- •Time Management
Common Tasks
- ✓Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- ✓Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- ✓Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- ✓Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- ✓Instruct staff on how to handle difficult and complicated sales.
Training & Resources
Why AI-Proof?
- ✅Requires hands-on physical presence and dexterity
- ✅Demands human empathy, judgment, and trust
- ✅Operates in unpredictable, variable environments
- ✅Social and regulatory barriers to full automation