First-Line Supervisors of Office and Administrative Support Workers
SOC Code: 43-1011
First-Line Supervisors of Office and Administrative Support Workerss supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. This career typically requires medium preparation (1-2 years). With an AI-proof score of 85.2/100, this role has high resilience to automation. Key skills include Active Listening, Reading Comprehension, Speaking.
AI-Proof Score: 85.3 — Very High
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Median Salary
$66,140
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Job Growth
-0.3%
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Training Time
Medium preparation (1-2 years)
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Job Zone
Zone 3 / 5
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Training Cost
~$15,000
Key Skills
- •Active Listening
- •Reading Comprehension
- •Speaking
- •Coordination
- •Social Perceptiveness
- •Monitoring
- •Critical Thinking
Common Tasks
- ✓Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- ✓Resolve customer complaints or answer customers' questions regarding policies and procedures.
- ✓Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- ✓Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- ✓Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Training & Resources
Why AI-Proof?
- ✅Requires hands-on physical presence and dexterity
- ✅Demands human empathy, judgment, and trust
- ✅Operates in unpredictable, variable environments
- ✅Social and regulatory barriers to full automation