Customer Service Representatives
SOC Code: 43-4051
Customer Service Representativess confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. This career typically requires moderate-term on-the-job training (months to 1 year). With an AI-proof score of 73.8/100, this role has high resilience to automation. Key skills include Active Listening, Active Listening, Service Orientation.
AI-Proof Score: 73.8 — High
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Median Salary
$42,830
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Job Growth
-5.5%
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Training Time
Moderate-term on-the-job training (months to 1 year)
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Job Zone
Zone 2 / 5
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Training Cost
~$5,000
Key Skills
- •Active Listening
- •Service Orientation
- •Speaking
- •Critical Thinking
- •Reading Comprehension
Common Tasks
- ✓Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- ✓Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- ✓Check to ensure that appropriate changes were made to resolve customers' problems.
- ✓Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- ✓Determine charges for services requested, collect deposits or payments, or arrange for billing.
Training & Resources
Why AI-Proof?
- ✅Requires hands-on physical presence and dexterity
- ✅Demands human empathy, judgment, and trust
- ✅Operates in unpredictable, variable environments
- ✅Social and regulatory barriers to full automation