Receptionists and Information Clerks
SOC Code: 43-4171
Receptionists and Information Clerkss operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. This career typically requires moderate-term on-the-job training (months to 1 year). With an AI-proof score of 79.5/100, this role has high resilience to automation. Key skills include Speaking, Active Listening, Service Orientation.
AI-Proof Score: 79.5 — High
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Median Salary
$37,230
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Job Growth
0.0%
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Training Time
Moderate-term on-the-job training (months to 1 year)
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Job Zone
Zone 2 / 5
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Training Cost
~$5,000
Key Skills
- •Speaking
- •Active Listening
- •Service Orientation
- •Critical Thinking
- •Reading Comprehension
- •Social Perceptiveness
- •Writing
Common Tasks
- ✓Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- ✓Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- ✓Receive payment and record receipts for services.
- ✓Schedule appointments and maintain and update appointment calendars.
- ✓Transmit information or documents to customers, using computer, mail, or facsimile machine.
Training & Resources
Why AI-Proof?
- ✅Requires hands-on physical presence and dexterity
- ✅Demands human empathy, judgment, and trust
- ✅Operates in unpredictable, variable environments
- ✅Social and regulatory barriers to full automation