Public Safety Telecommunicators
SOC Code: 43-5031
Public Safety Telecommunicatorss provide emergency medical instructions to callers. This career typically requires moderate-term on-the-job training (months to 1 year). With an AI-proof score of 71.2/100, this role has high resilience to automation. Key skills include Active Listening, Speaking, Social Perceptiveness.
AI-Proof Score: 71.3 — High
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Median Salary
$50,730
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Job Growth
3.5%
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Training Time
Moderate-term on-the-job training (months to 1 year)
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Job Zone
Zone 2 / 5
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Training Cost
~$5,000
Key Skills
- •Active Listening
- •Speaking
- •Social Perceptiveness
- •Critical Thinking
- •Reading Comprehension
- •Coordination
Common Tasks
- ✓Provide emergency medical instructions to callers.
- ✓Question callers to determine their locations and the nature of their problems to determine type of response needed.
- ✓Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- ✓Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- ✓Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Training & Resources
Why AI-Proof?
- ✅Requires hands-on physical presence and dexterity
- ✅Demands human empathy, judgment, and trust
- ✅Operates in unpredictable, variable environments
- ✅Social and regulatory barriers to full automation